GCA is a COSCA accredited counselling service and provides individual, free and confidential counselling for people experiencing alcohol-related difficulties and those affected by someone else’s alcohol issue. The service is provided by trained staff and volunteers over five days and three evenings a week. GCA also provide relationship counselling, telephone counselling and a helpline service. People wishing to access the service can do so by contacting GCA directly or by being referred by another source such as a GP. A trained member of the team is always available to take your call. GCA operate out of a number of locations within Glasgow including the City Centre, East End, Yoker, Drumchapel and also East Dunbartonshire.
one-to-one counselling provides a confidential space for you to talk things over.
The number of counselling sessions needed depends on the individual. An initial number will be agreed between the client and the counsellor and reviewed as the counselling process progresses.
GCA’s counselling service is confidential so the content of your sessions remain between you and your counsellor unless there are concerns about your safety or someone else’s. If your counsellor is worried about this they will always try and discuss this with you first before speaking with someone else.
GCA provide counselling in various locations within Glasgow City Centre, the East End, Yoker, Drumchapel and East Dunbartonshire.
The quality and standard of service that Glasgow Council on Alcohol provides to the individuals who use our services are at the centre of the organisation’s activities. The views of our users are important in helping us to maintain and improve our services. It is crucial that any complaint or dissatisfaction about the service that we have provided is dealt with swiftly, satisfactorily and treated as a high priority. Complaints are distinctive from Feedback. Feedback is when service users have no expectation of a personalised response. A formal complaint is where a complainant expects a response.
If you are unhappy with any aspect of the service you have received, please contact the service to discuss your concern. Most issues can be resolved through this informal process. If you wish to make a formal complaint, all complaints will be dealt with in accordance with the GCA Complaints Policy and Procedures. Complaints should be submitted to a Team Leader or to Head of Service, 14 North Claremont Street, Glasgow G3 7LE, who will forward it to the appropriate member of staff.
GCA will acknowledge contact from the complainant in writing within 14 working days and he/she will then be kept informed, as appropriate, of the progress being taken to address the issues. GCA is an organisational member of COSCA (Counselling and Psychotherapy in Scotland). If an individual is unable to resolve their complaint with GCA and their complaint is in relation to the above service they can contact COSCA (Counselling & Psychotherapy in Scotland).
Any complaint must be made in writing using the Proforma for Submitting a Complaint to COSCA and within the procedures laid down in the COSCA Complaints Procedure (see www.cosca.org.uk under Complaints).
The above proforma can be obtained from COSCA. This must be completed and sent, signed, dated and marked ‘private and confidential’ to the Chief Executive, COSCA (Counselling & Psychotherapy in Scotland), 16 Melville Terrace, Stirling FK8 2NE.